Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality by Jacob Tomsky
My rating: 4 of 5 stars
Interesting, humorous memoir of "Tommy Jacobs" life in the hospitality industry, moving from valet to front desk to housekeeping manager and back to front desk. Reading this makes me wonder whether it's safe to ever stay in a hotel - even though I keep things tidy for the cleaners, don't demand things, etc. it seems as though we're all at risk! We also learn the right things to say and do to get upgrades and special treatment (invaluable if you're a frequent traveler), and that it's rarely a good idea to use the valet parking.